Shipping policy
SHIPPING POLICY
Last Updated: September 9, 2026
At Kama Beauty, we believe shipping information should be simple, transparent, and easy to understand. This policy explains where we ship, how long order preparation usually takes, the shipping methods and fees available, estimated delivery periods, tracking, and how we handle delivery-related issues.
Please read this Shipping Policy before completing your purchase.
1. Where We Ship
Kama Beauty currently ships to eligible addresses within the United States.
Shipping availability may depend on the destination, package size, order value, product availability, carrier coverage, and fulfillment requirements.
Some destinations, including certain P.O. Boxes, APO/FPO/DPO addresses, U.S. territories, or locations outside standard carrier service areas, may have limited shipping options.
The shipping methods available for your specific order will be displayed during checkout.
2. Processing Your Order
Orders are generally prepared for shipment within 1–3 business days after payment has been successfully authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time does not include the time required by the shipping carrier to transport and deliver the package.
Processing may take longer during holidays, promotional events, periods of unusually high demand, severe weather, inventory interruptions, or other circumstances that affect normal fulfillment operations.
If Kama Beauty is unable to ship your order within the timeframe communicated when you placed the order, we will provide any notice and customer options required under applicable U.S. law.
3. Shipping Methods and Charges
Kama Beauty currently offers the following shipping options for eligible orders within the United States:
Express Shipping: $15.00
Standard Shipping — Orders $70.00 and up: FREE
Standard Shipping — Orders $0.00–$69.99: $8.00
The applicable shipping method and final shipping charge will be shown at checkout before payment is completed.
Free Standard Shipping applies to qualifying orders with an eligible subtotal of $70.00 or more.
Unless otherwise stated at checkout or as part of a promotional offer, free-shipping eligibility is generally determined after discounts and before applicable taxes.
Kama Beauty may occasionally provide promotional shipping offers. Any additional terms or conditions related to those offers will be displayed at the time of purchase.
4. Estimated Delivery Windows
For most eligible U.S. orders, customers can generally expect the following:
Standard Shipping
Order processing: 1–3 business days
Estimated transit: 3–7 business days
Estimated overall delivery timeframe: approximately 4–10 business days
Express Shipping
Order processing: 1–3 business days
Estimated transit: 1–3 business days
Estimated overall delivery timeframe: approximately 2–6 business days
Carrier transit time begins after your order has completed processing and has been accepted by the carrier.
Unless a delivery service is specifically identified as guaranteed at checkout, all shipping and delivery timeframes are estimates.
Delivery may take longer due to severe weather, holidays, transportation disruptions, carrier congestion, regional delivery conditions, incorrect or incomplete addresses, or other circumstances outside our reasonable control.
5. Carrier Selection
Kama Beauty may use recognized shipping carriers or logistics providers based on the shipping destination, package characteristics, service availability, and fulfillment needs.
The carrier used for an individual order may vary.
Where tracking is available, carrier and shipment details will be provided after your order has been dispatched.
6. Tracking Your Shipment
After your order has shipped, you will generally receive a shipping confirmation containing tracking information through the email address or other contact information supplied at checkout.
Please allow up to 48 hours after a tracking number has been issued for updated tracking activity to appear in the carrier's system.
If tracking has not updated for an extended period, please contact us at support@kamaglow.store and include your order number.
7. Delayed Orders
Shipping delays may occasionally occur because of severe weather, transportation interruptions, carrier service disruptions, holiday volume, emergencies, or other unforeseen circumstances.
If Kama Beauty becomes aware that an order cannot be shipped within the timeframe originally communicated, we will provide any notice and available customer options required by applicable law.
Where applicable, those options may include agreeing to a revised shipping timeframe or canceling the affected order and receiving an appropriate refund.
8. Correct Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Before submitting your purchase, please verify:
Recipient's full name
Street address
Apartment, suite, or unit number, if applicable
City
State
ZIP Code
If you notice an error after placing your order, please contact support@kamaglow.store as soon as possible.
We will make reasonable efforts to correct shipping information before dispatch, but changes cannot be guaranteed once fulfillment has started or the package has been transferred to a carrier.
9. Returned and Undeliverable Shipments
A package may be returned to Kama Beauty because of circumstances such as:
Incorrect or incomplete address information
An invalid delivery location
Multiple unsuccessful delivery attempts
Failure to collect a shipment
Refused delivery
If your package is returned, please contact our support team.
We will review the circumstances and provide the available resolution, which may include reshipment or another appropriate option.
Additional shipping charges may apply to customer-requested reshipments where permitted by applicable law.
10. Lost Packages
If your package appears to be lost in transit, please:
Review the most recent carrier tracking information.
Confirm that the shipping address shown on your order is correct.
Check your mailbox, delivery area, household members, neighbors, building staff, or mailroom where applicable.
Contact the carrier if additional shipment details may be available.
Contact Kama Beauty if the package still cannot be located.
We will review the available tracking and order information and assist with the appropriate next steps.
Nothing in this policy limits any rights available under applicable law for merchandise that is not delivered.
11. Packages Showing as Delivered
If carrier tracking indicates that your package was delivered but you cannot locate it, please first check the surrounding delivery area and determine whether another person at the delivery address may have accepted the shipment.
You may also contact the carrier for additional delivery information.
If the package remains missing, contact support@kamaglow.store with your order number so we can review the available tracking details.
12. Damaged Packages or Merchandise
If your shipment arrives damaged, please contact us as soon as reasonably possible.
To help us evaluate the issue, please provide:
Your order number
A description of the damage
Clear photographs of the affected merchandise
Photographs of the outer shipping packaging, where available
Please retain the damaged product and original packaging until the issue has been reviewed, as they may be required as part of a carrier claim.
Any applicable replacement, refund, or other resolution will be handled according to our Return and Refund Policy and applicable law.
13. Missing or Incorrect Items
Please inspect your order after delivery.
If an item is missing or you receive a product different from what you ordered, please contact support@kamaglow.store with your order number and details of the issue.
We will review the order information and work toward an appropriate resolution.
14. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request before fulfillment is completed.
However, once an order has entered fulfillment or has been transferred to the shipping carrier, changes or cancellation may no longer be possible.
After shipment, eligible return requests will be handled according to our Return and Refund Policy.
Nothing in this section limits any rights available under applicable law.
15. Shipping Fees and Refunds
Shipping charges that have already been incurred after an order has shipped are generally non-refundable, except where required by applicable law or where Kama Beauty determines that a shipping refund is appropriate.
If an eligible order is canceled before shipment, applicable shipping fees will be handled in accordance with our Return and Refund Policy and applicable legal requirements.
16. Sales Taxes
Applicable sales taxes may be calculated and collected at checkout where required by law.
Tax amounts may vary depending on the delivery destination, products purchased, and applicable state or local tax requirements.
17. Holidays and High-Volume Periods
Order processing and carrier transit times may be longer during major holidays, promotional periods, severe weather events, or periods of unusually high shipping volume.
Customers placing time-sensitive orders during these periods should allow additional time for delivery.
18. Changes to This Shipping Policy
Kama Beauty may update this Shipping Policy from time to time to reflect changes in shipping practices, carrier services, rates, business operations, or applicable requirements.
The most current version will be posted on our website with an updated revision date.
19. Contact Us
For questions regarding shipping, tracking, delivery, or an existing order, please contact:
Kama Beauty
2106 Blanchard Ct
Davenport, IA 52804
United States
Phone: 915-996-4819
Email: support@kamaglow.store